frequently asked questions

How do we get started?

It starts with a complimentary discovery call. We'll talk through your vision, your goals and what you're hoping your brand will communicate. After our call, I'll put together a custom proposal outlining everything—scope, timeline, investment. If it feels like a good fit, we'll make it official with a signed agreement and deposit. If something feels off regarding budget, timing or expectations, I'll tell you and I hope you'll do the same. The goal is for both of us to feel genuinely excited about working together.

How does the payment process work?

A 50% deposit is required to book your project and begin work. This deposit is non-refundable as it reserves my time and resources for your project. The remaining payment is due upon final file delivery. I understand that every client's financial situation is different, and I'm happy to discuss payment structures that work for both of us during our discovery call.

Do you only work with clients in California?

Not at all. I work with clients across the U.S. and internationally. All of my work is done remotely, so location doesn't matter. As long as we can connect via email and Zoom, we're good to go!

Do you work on a retainer?

I do, depending on the scope and ongoing needs. Retainers work well for clients who need consistent design support like monthly social templates, marketing materials, brand updates or strategic direction as their business grows. We can discuss retainer options during our discovery call if that sounds like a better fit than project-based work.

How long does a project typically take?

"The Branding Package" projects typically take 4-6 weeks from start to finish, depending on complexity and your availability for feedback. Rush timelines (2-3 weeks) are available for an additional fee and are dependent on my current workload. "Digital Add-Ons" and "Print Add-Ons" typically take 1-2 weeks for completion.